Good. Better. Best. Which self do you want to be?

The 3-Minute Coach

October 27, 2002, Issue #44
From Manager to Coach

Welcome to The 3-Minute Coach

For a variety of reasons, it's been a while since the last newsletter. I really appreciate all who wrote to me to find out what was going on and tell me the newsletter was missed. I also appreciate all those who tried to subscribe again, thinking they had been dropped off the list. Your encouragement has meant a lot to me and given me the energy to get back on the horse.

From the bottom of my heart, in joy, peace and gratitude,

Louise

Food for Thought

"Freedom is just Chaos, with better lighting." --- Alan Dean Foster

Feature Article

Top 10 Ways to Move from Manager to Coach

Stop thinking of people in your organization as employees. Think of them as associates. Associates are people you work in partnership with. Employees are people you tell what to do.
Relate to the whole person.
Never walk by someone without acknowledging them. A smile, a nod, a 'good morning' - these small acknowledgments go a long way.
Don't expect anyone to do anything you're not willing or able to do. Be a role-model. You don't need to do their work, but you must be committed to doing your work as thoroughly and error-free as you expect of others.
Don't ever talk about one associate with another. Period.
When you do need to give negative feedback, talk about the behavior, not the person.
Respect and acknowledge the contribution that each and every person brings to the table.
Understand that your reports are your number one customers. How can you help them do their job better?
Don't allow anyone to undermine the success of your operation. If you have a weak link, either turn it around or get rid of it. Don't tolerate anything but the best from your associates.
Focus on the staff AND the work, not one or the other. Help the people develop all of their skills. Invest in your associates for the short and long term.

Related Quotes

"A good manager is best when people barely know that he exists. Not so good when people obey and acclaim him. Worse when they despise him." -- Lao Tzu

"Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them." - Paul Hawken

"An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success." -- Steven Covey

"True role models don't stand on a pedestal and tell you how to climb up; they jump down and help push you up." - Carl Polloi

"Give a lot, expect a lot, and if you don't get it, prune. - Tom Peters

Principles of Attraction

Attraction is the ability to consistently draw the best things in life towards you: opportunities, strong finances, rewarding relationships, whatever you define as 'the best things'. Additionally, it means to draw them forth effortlessly, without striving, scuffling or struggling.

Thomas J. Leonard has developed 28 Principles of Attraction in his book "The Portable Coach". (Visit Amazon.Com) .

Each newsletter I will take one principle and highlight its key points. For a pdf version of all 28 principles, check out this PDF file .

I have created a page out on the website that takes all of the Principles, with the clarification and key points I have written for each of them. It will always be updated up til the last newsletter! Principles 1-26 are there now. You can see it here: Atraction Plus!

Principle #14: THRIVE ON THE DETAILS
Subtleties, details and nuances are more attractive than the obvious.

CLARIFICATION

Novelists and film directors like to say "God is in the details". That's the essence of this principle. It means the more you start paying attention to the details of a project (or your life), the sooner you'll be able to do something profound with it. Using other terminology, it means that using a micro (small details) approach generates macro (whole system) benefits.

This isn't about becoming lost and obsessed with the details. It's about seeing the links between small details and big movements and understanding that this small detail or action leads to success and in fact, success can't happen without this small detail or action happening.

KEY POINTS

"Think globally, act locally". Let the big picture or macro view inspire you to get the small or micro (read boring or 'unimportant') pieces done. According to Thomas, his magic formula would be 50% micro, 48% system and 2% big picture. Pay just enough attention to macro/big picture so that you understand what details need improving or tweaking and what systems need to be installed to improve those details. The biggest differences emerge from making lots of little differences.
Details usually occur in the present. When you stay in the present, you notice the details and, more importantly, can respond to them while they're still small!
Sometimes we get overwhelmed when we look at the 'big problem' or get lost trying to fix the 'whole thing'. When that happens we lose focus and typically do nothing to fix any part of the problem. Most big problems are made up of many small problems. Identify the individual problems and remember the Pareto principle. 80% of our difficulties come from 20% of the problems. Fix the 20% and then re-evaluate. It could possibly take care of the situation completely or allow everyday problems to disappear so that you have time to address revamping of an entire system.
Details are a great place to exercise another attraction principle: over-responding. They're small, understandable, easily responded to and usually generate immediate feedback. The next time you're surprised by even a slight change in something, over-respond and see what happens.
You'll know you're making progress in this area when you begin to enjoy the details, because you can learn from and leverage them.

Three-Minute Tools

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All That BIZ

Louise Morganti Kaelin is a Life Success Coach who partners with others to help them turn their dreams into reality.
Phone: 1-484-660-3143
Email:

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Louise is a Life Success Coach who partners with individuals who are READY (to live their best life), WILLING (to explore all options) and ABLE (to accept total support). She specializes in helping those who know what they want to do and how to do it but still can't seem to get it done by breaking through the blocks and barriers to their success. For many free resources, including Louise's free newsletter of insightful, practical suggestions for creating your best life, visit her website at

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