Good. Better. Best. Which self do you want to be?

Policies and Procedures

I am really looking forward to coaching you to accomplish exactly what you REALLY want. On a business note, I want you to be familiar with my policies and procedures. If you have any questions, just ask at our next session, or call/e-mail me!!

Procedure

Call me at 866-262-2499 (866-COACH-99) for our scheduled sessions. If you are in the 617 area code or outside the continental United States, call me at 1-617-984-2868. You may also e-mail me anytime (24 hour availability) at louise@touchpointcoaching.com and I will respond within 48 hours (usually sooner). You can also call me at 617-984-2868 to speak with me between our weekly calls or leave a message.

Changes

If you need to reschedule your call, please give me at least a 24-hour notice. If you have an emergency , we will work around it. If you must cancel a call, we will have the fourth week free to reschedule. There may be a time that I am forced to reschedule as well, but I will let you know as far in advance as possible.

Extra Time

Feel free to call me between our calls if you can't wait to share a success with me, need advice or are facing a challenge you'd like to talk over. I do have time between our regular calls to speak with you, if needed. I enjoy providing this extra level of service. I do not bill for additional time of this type, but I ask that you keep the extra calls to 5 or 10 minutes each, please.

Challenges

If I ever say or do something that upsets you or doesn't feel right, please bring it up. I promise to do what is necessary to have you be satisfied. We will work on all things like this as a team. I value truth and expect you to tell me if I overstep.

Nature of Relationship

The Coaching Relationship is in no way to be construed as psychological counseling or any type of therapy. In the event a client feels the need for professional counseling or therapy it is the responsibility of the client to seek a licensed professional. Coaching results are not guaranteed. Client enters into coaching with the understanding that they are responsible for creating their own results.

Confidentiality

The Coach recognizes that the Client may share the following: future plans, business affairs, customer lists, financial information, job information, goals, personal information and other proprietary information. The Coach will not at anytime either directly or indirectly, use any information for the Coach's own benefit, disclose, or communicate in any manner any information to any third party.

My client list is confidential. People may know you are working with me, but that information won't come from me. In addition, what you are doing, how you are doing, what you have accomplished, your personal secrets, and anything personal you share with me during our coaching sessions will not be discussed or hinted at by me to anyone else. From time to time, the person who referred you to me might ask how you're doing. My stock answer: He/she is doing just fine. Period.

Referral Bonus

My practice fills by referrals. If you feel that our coaching relationship is adding value to your life, please recommend me to friends and colleagues that you feel would benefit from a similar relationship. If you recommend someone who enters a coaching agreement with me and stays for 3 months, you will receive your next month's coaching FREE! In the event that your friend and I don't "connect" after a free, introductory coaching session, I may recommend them to another coach who I feel is better suited to help them achieve their goals. I am sure you understand that the bonus month is only available when clients sign with me.

Termination

Although it is not a hard and fast rule, it is a good idea to make an initial commitment of 3 months because of the scope and nature of coaching. With that said, coaching is usually arranged on a month to month basis. The Client may cancel at anytime. This can be done by voice, fax or e-mail. Payment made for current month shall be considered full payment for coaching unless there is an unpaid balance. In the event of fees owed at the time of cancellation, full payment is due.

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